1. Introduction
Welcome to 3dhoki's Privacy Policy. At 3dhoki, we recognize that privacy is a fundamental right and that protecting your personal information is essential to maintaining your trust. This Privacy Policy describes in detail how we collect, use, disclose, store, and protect the personal information of users who access our gaming platform at https://3dhoki.cam ("Platform", "Website", or "Service").
This Privacy Policy applies to all users of 3dhoki services, including visitors who browse our website without registering, registered players who maintain active accounts, and former users whose accounts have been closed. By accessing or using 3dhoki services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please do not use our services.
3dhoki operates as an international gaming platform with a specific focus on serving the Indonesian market. We comply with applicable international data protection regulations and implement industry best practices to ensure your information remains confidential, secure, and used only for legitimate purposes.
2. Data Controller
3dhoki acts as the data controller for all personal information collected through our platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable privacy laws. As data controller, 3dhoki maintains full accountability for protecting your information and respecting your privacy rights.
For all privacy-related inquiries, data access requests, or concerns about how your information is handled, you may contact our dedicated privacy team at [email protected] or [email protected]. We are committed to responding to all privacy inquiries within 7 business days.
3. Information We Collect
3dhoki collects various types of information necessary to provide gaming services, comply with legal obligations, and improve user experience. The information we collect includes:
3.1 Information You Provide Directly
- Account Registration Information: When you create a 3dhoki account, we collect your full legal name, date of birth, gender, email address, phone number, residential address, and username/password. This information is mandatory for account creation and must match your government-issued identification documents.
- Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we require submission of identity documents including your Indonesian National Identity Card (KTP), proof of address (utility bill or bank statement), selfie verification photographs, and potentially additional documentation for enhanced verification.
- Financial Information: We collect payment method details including bank account numbers, e-wallet account information, transaction history, deposit and withdrawal records, and currency preferences. For Indonesian users, this typically includes details for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, or other local payment providers.
- Communication Records: All communications with our customer support team via live chat, email, WhatsApp, or phone are recorded for quality assurance, training purposes, and dispute resolution. This includes the content of messages, timestamps, and associated account information.
- Survey and Feedback Data: If you participate in optional surveys, promotions, or provide feedback, we collect the responses and any additional information you choose to share.
3.2 Information Collected Automatically
- Gaming Activity Data: We automatically log all gaming activity including games played, bets placed, bet amounts, game outcomes, winnings, losses, bonus usage, VIP tier status, and gaming session duration. This data is essential for platform operation, fraud prevention, and responsible gaming monitoring.
- Device and Technical Information: When you access 3dhoki, we collect device identifiers (IP address, device ID, MAC address), browser type and version, operating system, screen resolution, language preferences, time zone settings, and mobile network information.
- Log Files and Usage Data: Our servers automatically record log files containing your IP address, access times, pages viewed, time spent on pages, navigation patterns, referring URLs, and actions taken on the platform.
- Location Data: We collect general location information based on your IP address to verify you are accessing our services from a permitted jurisdiction and to comply with geo-restriction requirements. We do not collect precise GPS location unless you explicitly grant permission through mobile device settings.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to recognize returning users, maintain session state, analyze platform usage, and deliver personalized content. See Section 10 for detailed information about our cookie practices.
3.3 Information from Third Parties
- Payment Processors: We receive transaction confirmation, payment status, and fraud risk assessments from Indonesian banks and e-wallet providers that process your deposits and withdrawals.
- Identity Verification Services: Third-party verification services may provide identity validation, age verification, and fraud screening results to supplement our KYC processes.
- Affiliate Partners: If you accessed 3dhoki through an affiliate or referral link, we may receive information about the referring source and any promotional codes used.
4. How We Use Your Information
3dhoki uses the collected information for the following legitimate business purposes:
4.1 Service Provision and Account Management
- Creating and maintaining your 3dhoki account
- Processing deposits, withdrawals, and other financial transactions in Indonesian Rupiah
- Verifying your identity and age to comply with legal requirements (21+ age restriction for Indonesian users)
- Managing your VIP tier status and delivering tier-specific benefits
- Processing bonus claims and enforcing wagering requirements
- Providing customer support and responding to inquiries via email, live chat, or WhatsApp
- Communicating important account notifications, transaction confirmations, and policy updates
4.2 Security and Fraud Prevention
- Detecting and preventing fraudulent activity, money laundering, and account abuse
- Identifying suspicious betting patterns or collusion with other players
- Enforcing our Terms & Conditions and protecting against prohibited activities
- Conducting security audits and maintaining platform integrity
- Preventing unauthorized account access and protecting against cyber threats
4.3 Legal and Regulatory Compliance
- Fulfilling KYC and anti-money laundering obligations under international gaming regulations
- Maintaining records required by licensing authorities and regulatory bodies
- Responding to lawful requests from law enforcement, government agencies, or courts
- Cooperating with regulatory investigations and audits
- Ensuring compliance with Indonesian market requirements and age verification standards
4.4 Responsible Gaming and Player Protection
- Monitoring gaming behavior to identify potential problem gambling indicators
- Implementing deposit limits, loss limits, and self-exclusion requests
- Providing reality check reminders and session time notifications
- Offering responsible gaming resources and support referrals
- Enforcing cooling-off periods and voluntary exclusions
4.5 Platform Improvement and Analytics
- Analyzing platform usage patterns to improve user experience and functionality
- Conducting A/B testing to optimize website design and features
- Generating aggregated statistics and reports (anonymized data only)
- Identifying technical issues and improving system performance
- Researching user preferences to enhance game selection and features relevant to Indonesian players
4.6 Marketing and Communications (With Your Consent)
- Sending promotional offers, bonus announcements, and VIP rewards via email or push notifications
- Personalizing marketing content based on your gaming preferences and history
- Announcing new games from providers like Pragmatic Play, Evolution Gaming, and others popular with Indonesian players
- Informing you about special events, tournaments, and seasonal promotions relevant to Indonesia (e.g., Indonesian Independence Day, Idul Fitri)
You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting notification preferences in your account settings, or contacting customer support. Note that opting out of marketing does not affect essential service communications such as transaction confirmations or account security alerts.
5. Legal Basis for Processing
3dhoki processes your personal data based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, including providing gaming services, processing transactions, and managing your account as outlined in our Terms & Conditions.
- Legal Obligation: Processing is required to comply with legal and regulatory obligations including KYC verification, anti-money laundering measures, age verification, and responding to lawful requests from authorities.
- Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, platform security, service improvement, and enforcing our terms, provided these interests do not override your fundamental rights and freedoms.
- Consent: For optional processing activities such as marketing communications, cookies, and personalized recommendations, we obtain your explicit consent which you may withdraw at any time without affecting other services.
6. Sharing Your Information
3dhoki does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:
6.1 Service Providers and Processors
We engage trusted third-party service providers to perform functions on our behalf, including:
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) process your financial transactions. These providers receive only the information necessary to complete deposits and withdrawals.
- Identity Verification Services: Third-party KYC providers validate your identity documents and perform age verification checks.
- Game Providers: Software companies including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe receive anonymized or pseudonymized gaming activity data to provide game services and maintain fair play.
- Customer Support Tools: Live chat and support ticketing systems store communication records to assist with your inquiries.
- Analytics and Hosting Services: Cloud hosting, analytics platforms, and content delivery networks help us maintain platform availability and performance.
All service providers are contractually bound to protect your data, use it only for specified purposes, and maintain confidentiality in accordance with this Privacy Policy.
6.2 Legal and Regulatory Authorities
We may disclose your information to law enforcement, regulatory bodies, government agencies, or courts when:
- Required by law, legal process, or valid legal request
- Necessary to investigate suspected fraud, money laundering, or illegal activity
- Needed to enforce our Terms & Conditions or protect our legal rights
- Mandated by licensing authorities or gaming regulators
- Essential to protect the safety, rights, or property of 3dhoki, our users, or the public
6.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
6.4 With Your Consent
We may share your information with other third parties when you provide explicit consent for specific purposes not covered above.
7. Data Security
3dhoki implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: All data transmitted between your device and our servers is protected with industry-standard SSL/TLS encryption (minimum 256-bit). Sensitive data stored in our databases is encrypted at rest.
- Access Controls: Strict access controls limit employee access to personal data on a need-to-know basis. All access is logged and regularly audited.
- Secure Infrastructure: Our platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security patches. We conduct periodic vulnerability assessments and penetration testing.
- Authentication: User accounts are protected with secure password requirements. We encourage use of strong, unique passwords and offer optional two-factor authentication for enhanced security.
- Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways. We do not store complete credit card numbers or sensitive payment credentials.
- Employee Training: All employees with data access receive regular privacy and security training and are bound by confidentiality agreements.
- Incident Response: We maintain an incident response plan to quickly address any data breaches or security incidents. In the unlikely event of a breach affecting your personal information, we will notify you and relevant authorities as required by law.
While we implement strong security measures, no internet transmission or electronic storage is 100% secure. You also play a critical role in protecting your account by maintaining password confidentiality and not sharing account access with others.
8. Data Retention
3dhoki retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:
- Active Accounts: Information for active accounts is retained for the duration of your account relationship plus any legally required retention period.
- Closed Accounts: After voluntary account closure, we retain certain information for 7 years to comply with financial record-keeping requirements, anti-money laundering regulations, and to address potential disputes or chargebacks. After the retention period, data is securely deleted or anonymized.
- Transaction Records: Financial transaction data is retained for a minimum of 7 years as required by international gaming regulations and tax laws.
- Marketing Data: If you unsubscribe from marketing communications, we retain minimal information (email address and opt-out status) to honor your preference and prevent unwanted contact.
- Legal Holds: Information subject to legal holds, litigation, or regulatory investigation is retained until the matter is resolved, regardless of standard retention periods.
9. Your Privacy Rights
Under international data protection standards, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you. We will provide this in a commonly used electronic format.
- Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.
- Right to Erasure: You may request deletion of your personal information in certain circumstances, subject to legal record-keeping obligations and legitimate business interests.
- Right to Restrict Processing: You may request that we limit how we use your information in certain situations, such as while we verify accuracy or assess legal bases for processing.
- Right to Data Portability: You may request a copy of certain personal information in a structured, machine-readable format and have it transferred to another service provider where technically feasible.
- Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we have compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a relevant data protection authority if you believe your privacy rights have been violated.
To exercise these rights, contact our privacy team at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days and may require identity verification before processing requests.
10. Cookies and Tracking Technologies
3dhoki uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.
Types of Cookies We Use:
- Essential Cookies: Required for platform functionality including maintaining your login session, remembering your preferences, and processing transactions. These cannot be disabled without affecting core services.
- Performance Cookies: Collect anonymized data about how you use our platform, including pages visited, time spent, and navigation patterns. This helps us identify technical issues and improve user experience.
- Functionality Cookies: Remember your language preference, currency selection, and customization choices to provide a more personalized experience.
- Marketing Cookies: Track your interaction with promotional offers and advertisements to deliver relevant marketing content. These require your consent and can be disabled through cookie preferences.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. For detailed information about specific cookies used by 3dhoki, contact our support team.
11. International Data Transfers
3dhoki operates as an international platform and may transfer, store, and process your personal information in countries outside Indonesia. These countries may have data protection laws that differ from Indonesian regulations. When we transfer your data internationally, we ensure adequate safeguards are in place including:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements with third-party service providers
- Encryption and security measures during transfer and storage
- Compliance with international data protection principles
By using 3dhoki services, you consent to the international transfer of your personal information as described in this Privacy Policy.
12. Children's Privacy
3dhoki is strictly an adult gaming platform. Our services are not directed to individuals under 21 years of age, in accordance with Indonesian legal requirements. We do not knowingly collect personal information from anyone under 21. If we become aware that we have inadvertently collected information from someone underage, we will immediately delete that information and close the associated account. Parents or guardians who believe a minor has provided personal information to 3dhoki should contact us immediately at [email protected].
13. Changes to This Privacy Policy
3dhoki reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by:
- Updating the "Last Updated" date at the top of this policy
- Sending an email notification to your registered email address
- Displaying a prominent notice on our website or through your account dashboard
We encourage you to review this Privacy Policy periodically. Continued use of 3dhoki services after changes are posted constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, you must discontinue use of our services and may close your account.
If you have questions, concerns, or requests regarding this Privacy Policy or how 3dhoki handles your personal information, please contact us through the following channels:
Email: [email protected] (General inquiries)
Privacy-Specific Inquiries: [email protected]
Customer Support: Available 24/7 via live chat on our website
WhatsApp: +62 812 3456 7890
Response Time: We aim to respond to all privacy inquiries within 7 business days
For data access requests, erasure requests, or other privacy rights exercises, please include "Privacy Rights Request" in your subject line and provide sufficient information to verify your identity. We take your privacy seriously and are committed to addressing all concerns promptly and transparently.